Delivery Information

Delivery

  1. Tivoli Wines will notify you by way of email when your goods are to be dispatched to you. The message will contain details of estimated delivery times in addition to any reasons for a delay in the delivery of the Goods purchased by you.
  2. If Tivoli Wines receives no communication from you, within 14 days of delivery, regarding any problems with the Goods, you are deemed to have received the Goods in full working order and with no problems.
  3. Free delivery qualifies for orders meeting the minimum order value and within the mainland UK. Non-wine items do not qualify towards the free delivery minimum order value. Should your order change for any reason resulting in the total order value falling below the minimum order value, you may be required to pay an additional fee for delivery.
  4. Additional charges may apply to orders outside of mainland UK (e.g. the Scottish Isles, Isle of Wight, Northern Ireland, Scottish Highlands, Channel Islands) or outside the United Kingdom. 
  5. All goods must be signed for on delivery by an adult aged 18 years or over
  6. If our carrier is unable to deliver your order, it will be returned to us and an additional charge may required for redelivery
  7. Tivoli Wines, nor its chosen carrier, can be held responsible for the security of your order if specific instructions are left for the carrier in your absence or inability to take delivery
  8. Next Working Day Delivery to UK Mainland is free on orders over £150.
  9. Orders must be made by 12pm for Next Working Day delivery.